How to Replace a Defective or Burned GEPCO Meter

Is your electricity meter burned, running too slow, or showing a blank digital display? Follow this official guide to get a new meter installed promptly.

Signs of a Defective or Damaged Meter

  • Burned Terminal Box: Burning plastic smell or sparking near the meter connection.
  • Blank Digital Display: The LCD screen is completely dark.
  • Sluggish or Stopped Reading: Digits do not advance while heavy appliances run.

Step-by-Step Replacement Procedure

  1. Lodge a Complaint: Call Helpline 118 or visit your SDO office.
  2. Inspection: A Line Superintendent tests the meter and issues a Meter Change Order (MCO).
  3. Detection Bill Calculation: Billed based on historical consumption during the same month last year.
  4. New Meter Installation: Technicians install a new digital static meter.
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