How to Register & Track GEPCO Complaints Online

Facing power outages, low voltage issues, transformer faults, or billing errors? Learn how to lodge and track complaints online via 8118 SMS, 118 helpline, and PITB CMS portal.

Method 1: Register Complaint via 8118 SMS Service

  1. Open your mobile messaging app.
  2. Type your 14-digit Reference Number followed by your complaint details (e.g. 12123456789012 No Power Transformer Trip).
  3. Send to 8118.
  4. You will receive an automated SMS reply containing your Complaint Ticket ID.

Method 2: Call GEPCO 24/7 Helpline 118

Dial 118 or toll-free number 0800-05118 from any phone in Gujranwala, Sialkot, or Gujrat to lodge your complaint directly.

📞 View Full List of City Helpline Numbers →